From: kayaker712@removeyahoo.com   
      
   I buy all of my DVD's from Costco. I mean ALL.   
      
   Costco has the best return policy in the business. Like you I often take   
   more than 30 days to watch a boxed set such as B5 or The Prisoner. Buying   
   the sets at Costco gives me the confidence to know that if I will never get   
   stuck with a bad disc. Even a year later if you discover a defect bring it   
   back. Cash back witgh no questions. If you buy them online at costco.com you   
   can bring them back to any store for your refund.   
      
   Early last year I bought a DVD from Best Buy. 2 weeks later after watching   
   it I found it to be bad. I got the third degree, the asst manager insisted   
   on playing it first on one of their machines for about 30 seconds and   
   pronounced it good and would not accept the return/exchange saying that the   
   studio made them check for every bad DVD and had all these mysterious return   
   policies. I will never buy another DVD from Best Buy.   
      
   AP   
      
      
      
      
      
      
   "Eric"  wrote in message   
   news:iELKb.147588$VB2.566468@attbi_s51...   
   > I picked up the B5 season 4 set today :-)  I got it at Best Buy and opened   
   > it to inspect the DVD's in the store.  None were loose but, 2 were   
   scratched   
   > bad enough that I went thru the returns line to swap them out of another   
   > set.   
   >   
   > I buy a lot of TV series on DVD.  I've noticed lots of Defectives.  Some   
   > defectives look fine until you try to play them.   
   >   
   > It takes me a lot more than the typical 30 day return policy to watch a   
   > whole season.  So... I've become more knowledgeable about returns...   
   >   
   > I live in California so the following refers to California:  You have the   
   > right to get defective merchandise repaired / replaced within 60 days of   
   > purchase.  By whom (retailer / manufacturer) I'm not sure.  However, the   
   law   
   > also doesn't require retailers to accept returns (seems contradictory but   
   I   
   > guess that's why there are lawyers).   
   >   
   > My local Better Business Bureau is funded by Businesses.  They state they   
   > are a neutral party.  Interesting.  They don't sound very useful.   
   >   
   > I've never got stuck with a defective DVD yet.  Paramount just replaced a   
   > bad next generation disc, out of a season box set, I got new, on e-bay,   
   back   
   > in August.  Paramount did this at no charge and, without me sending them   
   the   
   > defective.  They also had it to me 2 days after I spoke with them on the   
   > phone.  I like Paramount.   
   >   
   > New Line Cinema never called me back (after speaking with 2 secretaries   
   and   
   > leaving 2 messages) about a bad disc in a "Fellowship of the Ring"   
   Extended   
   > box set.  I had been having trouble with my local Blockbuster Video store   
   > not wanting to help me out so, I was seeing who would be more helpful, New   
   > Line or the Blockbuster Corporate Office.  Blockbuster eventually came   
   thru.   
   > New Line may have but, it would have taken more phone calls.  Acutally, to   
   > be fair, it hasn't been that long, I may still get a call.   
   >   
   > The point of all this besides me just letting some frustration out?  To   
   help   
   > my fellow DVDers out.  Watch out for those defectives.  I think there are   
   a   
   > higher percentage of bad discs being made than anyone wants to admit.   
   >   
   >   
   > Good Luck and enjoy B5 season 4.   
   > Eric E   
   >   
   >   
   >   
      
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    * Origin: you cannot sedate... all the things you hate (1:229/2)