XPost: alt.home.repair   
   From: xenolith@optusnet.com.au   
      
   On 14/3/2023 2:01 am, Scott Dorsey wrote:   
   > Xeno   wrote:   
   >> On 12/3/2023 1:08 pm, micky wrote:   
   >>>   
   >>> My brother bought a new car in 1964.  Repeated starting problems.   
   >>> Dealership said it replaced starter, battery, alternator, and regulator,   
   >>> each twice.  Still problems.   I took it to Sears and bought a new   
   >>> battery and while he was putting it in, he fixed it for free in 10   
   >>> minutes.   
   >>>   
   >>> When I moved to my brother's city in 1971, the dealership was out of   
   >>> business.   
   >>   
   >> Looks like they had *no trained technicians* who could *diagnose*.   
   >   
   > Dealers usually don't have technicians who can diagnose on staff, because   
   > most of their business comes from warranty repairs and the car manufacturers   
   > won't pay for diagnosis under warranty.  Ford/GM/whoever is happy to pay   
      
   FFS, if you have a customer with an issue, diagnosis is the *first step*   
   in the process of effecting a repair. That's no different if the car is   
   under warranty or out of warranty.   
      
   > the dealer to replace the short block several times, but paying them to   
   figure   
   > out why the engine keeps failing is rare because there's no billing code for   
   > that.   
   > --scott   
      
   Obviously different from this end of the world - and from when I worked   
   in dealerships. I can take you to any dealership here and there will be   
   a *factory trained technician* on staff, usually someone quite   
   experienced with the marque and, usually, more senior. I have even   
   attended advanced dealer technician training courses run by the   
   factory/importer.   
      
   FWIW, any trained mechanic, one who understands how the various systems   
   work, and has experience with said systems, should be able to diagnose   
   faults.   
      
   FWIW2, I dispute that Ford/GM/Whomever is happy to pay to replace the   
   short block several times. The dealer is paid to fix the problem and,   
   hopefully, not by shotgunning. Shotgunning seems to be the methodology   
   utilised in your neck of the woods. I'm glad I don't live there.   
      
   Some of the dealer training courses I've attended were in response to   
   *feedback* from the mechanics on the shop floor. In fact, many of the   
   TSBs issued by the factory/importer were as a direct result of faults   
   diagnosed at the dealer, *fixes* established by the mechanics at said   
   dealers, and the information relayed back up the chain to the   
   factory/importer to be relayed throughout the dealer network.   
      
   As I said, I'm glad I don't live in your neck of the woods.   
      
   --   
   Xeno   
      
      
   Nothing astonishes Noddy so much as common sense and plain dealing.   
          (with apologies to Ralph Waldo Emerson)   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)