From: robin_listas@es.invalid   
      
   On 2024-01-08 05:37, Bertrand Sindri wrote:   
   > Amandaa Ripanykhazov  wrote:   
   >>   Have to keep the new product sales treadmill running, and we can't   
   >>> let repair of old models result in lost sales of new ones.  Or so   
   >>> the corporate doublethink goes.   
   >>>   
   >> But who in their right mind would dream of buying a new three   
   >> thousand dollar item from a company which would not only not support   
   >> their products, but which would so infuriate their customers by   
   >> telling them to get lost when they even dare to ask for a circuit   
   >> diagram??   
   >   
   > Ah, but see, there's where you are indicating you are not the typical   
   > customer.   
   >   
   > For a $3000 massage chair, the typical customer (and 99% of all the   
   > customers) will do one of two things when their $3000 chair fails.   
   >   
   > One, if the chair is in warranty, they will instruct their personal   
   > assistant to file a warranty claim.   
   >   
   > Two, if the chair is out of warranty, they will instruct their personal   
   > assistant to purchase a new chair and dispose of the failed one.   
   >   
   > And the corporate doublethinkers know this, and are banking on this   
   > behavior from 99% of their customers.   
   >   
   > You fall into that remaining 1%, and they have no issue with telling   
   > you to go pound sand, because you are not enough revenue to matter, nor   
   > will you likely have sufficient influence to impact the sales treadmill   
   > for the 99% remainder.   
      
   Not with a chair that costs 3000€, no, we don't.   
      
   I can replace instantly an out of warranty gadget of about 300€. I   
   actually take a TV set to the repair shop. If it is 10 years old,   
   probably not.   
      
      
   --   
   Cheers, Carlos.   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)