XPost: sci.techniques.spectroscopy, sci.chem.labware   
   From: remailer@reece.net.au   
      
   For quite some time now, I have been experiencing some very bad   
   customer service from Leica Microsystems in Buffalo Groove, Illinois.   
      
   Where does one begin, there is no good customer service from this   
   company. They tell you how you will do business with them or you can go   
   elsewhere.   
      
   I don't understand why they don't stock some very basic consummables.   
   Every time I order anything, something has to be back-ordered. And you   
   might get it by Xams the following year.   
      
   Besides charging an arm and a leg for just about everything, there is   
   this snobby and arrogant corporate attitude from their customer service   
   department that goes something like "we don't need you, you need us!"   
      
   And then there is the matter of the service department who besides   
   charging an arm and a leg, they don't get it fixed right the first   
   time. I have seen multiple trips back and forth to get parts, to get   
   schmatics, to get whatever, and the problem is still unresolved. I want   
   to un-invite these inept Leica service people from my lab.   
      
   Leica used to be good, used to get it right the first time and charge a   
   reasonable fee. That acquisition by Danaher seems to have changed   
   things drastically from my perspective. Leica Microsystems now is   
   driven to charge for everything and the lab customers gets nothing than   
   headaches in return.   
      
   Is anyone else experiencing this?   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)