From: NemoNews@hotmail.co.uk   
      
   On 25/02/2021 21:49, J. P. Gilliver (John) wrote:   
   > (I've told them so, but of course, they don't even acknowledge feedback,   
   > despite continually asking for it.)   
      
   Tell me about it! - Oh, you just did!!   
      
   I contacted them recently to complain^w inform them that they were   
   missing a chunk of pages from a Census.  I knew they were not "lost"   
   because FindMyPast had them.  The reply I got said they are "always   
   sorry to learn our members had a frustrating experience but are happy to   
   help." and that my feedback was "forwarded to the appropriate department   
   for consideration."  A boilerplate response which doesn't tell me when,   
   or even if, the missing pages will be available.   
      
   I have a few complaints about FMP (1) but at least when I told them   
   recently that an image wouldn't load they got back to me quite promptly   
   to say that they had been able to replicate my problem and had now   
   repaired it.   
      
   (1) Like why can't they understand the meaning of "Exact."  I say "Mary   
   Ann" I mean "Mary Ann" not "Mary".   
      
   --   
   Jenny M Benson   
   Wrexham, UK   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)