From: MB@nospam.net   
      
   On 06/02/2023 11:19, Jenny M Benson wrote:   
   > There are 2 ways for a company to handle complaints: one is to ask their   
   > customers if they have any and then take appropriate action.   
      
      
   I have found that most companies and organisations appear to scan any   
   communications for keywords and if they recognise any keyword, they send   
   out a proforma reply.  You usually have persist before anyone actually   
   reads it and responds properly.   
      
   But you have to remember the number of letters, calls, EMails that many   
   receive.  There are perennial complains about complaints to the BBC   
   (never ITV, CH4 etc who seem to just ignore most complaints).  But if   
   they had staff dealing personally with every complaint then there would   
   be no one left to actually make any programmes.   
      
   I bet they have received hundreds of EMails and calls this morning about   
   last night's Happy Valley.   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)