From: NemoNews@hotmail.co.uk   
      
   There are 2 ways for a company to handle complaints: one is to ask their   
   customers if they have any and then take appropriate action.  The other,   
   which is the one adopted by Ancestry, is to cause loads of them but then   
   make it almost impossible to receive any of them.   
      
   For some time now several things about the Ancestry website have   
   seriously niggled me (1) and when they invited me to take a survey I   
   thought it would be a good chance to air my thoughts.  Question: "Would   
   I recommend Ancestry?"  End of survey!   
      
   Then just recently I found that a page was missing from the 1861 Census   
   and I wanted to inform them of this.  Was their a quick and easy way of   
   reporting this (as there is on FMP)?  of course not!  After trawling the   
   site in vain I resorted to making my complaint to a robot.  The robot   
   answered a question I hadn't asked.  I was then told I could "chat" to a   
   real person ... but I was told I was 8th in a queue and I was past   
   caring so I abandoned.   
      
   Why can't I quickly and easily send an e-mail which someone with some   
   authority can read and act upon? - even if the only action is to say   
   "we're not going to change that."   
      
   (1) My most pressing complaints:   
      
   (a) The impossibility of e-mailing them.   
   (b) The difficulty in informing them of missing items.   
   (c) I can't search the 1861 Census by reference (piece, folio, page.)   
   d) I can't search the 1891 Census by reference to a specific page.   
   (e) The Quick Links feature is really useful and I've used it a lot, but   
   now they are going to remove it.   
   (f) When I enter someone's name in a Search I do not want ALL their   
   details, including the names of their wife and 12 children automatically   
   populating the entire page.  No one in their right mind would ever want   
   to search like that.   
   (g) I am subscribed to Ancestry.co.uk.  Why do they keep sending me   
   links to Ancestry.com?   
      
   --   
   Jenny M Benson   
   Wrexham, UK   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)