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Message-ID: <5C11A866.4000302@winserver.com>
Date: Wed, 12 Dec 2018 19:31:34 -0500
From: Hector Santos 
Organization: Santronics Software, Inc
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To: WINServer@winserver.com
Subject: Re: [WINServer] unable to send a message to support@santronics.com
References:

In-Reply-To:

Content-Type: multipart/mixed; boundary="------------000305090201010109060404"

When anyone emails support@santronics.com, if the message doesn't have 
Wildcat! related terms, it is rejected.   You had WIN-SERVER but thats 
it. Having my name in it, its like spam. I will have to add that 
"WIN-SERVER" to the check list I have, but its not common to hyphenate 
WINSERVER.  :)  Most people will have "Hey, My Wildcat! or WINSERVER 
is ....."  :)

On 12/12/2018 5:14 PM, johnny M wrote:
> *[25.152.92.27] rejected your message to the following email addresses:*
>
> support@santronics.com (support@santronics.com)
> 
> Your message couldn't be delivered. When Office 365 tried to send the
> message, the external email server returned the error below. This is
> probably due to a problem or policy setting on the recipient's email
> system.
>
> Check the error for information about the problem. The error might
> tell you what went wrong and how to fix it. For example, if it says
> the message was blocked due to a potential virus, try sending the
> message again without attachments.
>
> *For Email Admins*
> This error was reported by an email server outside Office 365, and if
> the sender is unable to fix the problem by modifying their message
> then it's likely that it's a problem that only the recipient's email
> admin can fix.
>
>  1. *Check the error for information about the problem.* The error
>     might tell you what went wrong and provide clues for how to fix
>     it. For example, if it says the message was rejected due a Sender
>     Policy Framework (SPF) issue then you'll have to work with your
>     domain registrar to properly configure your SPF record.
>  2. *Check the error for information about where the problem is
>     happening.* For example, look for a domain name like contoso.com.
>     This tells you which organization was responsible for the error.
>     The recipient's email server could be causing the problem, or it
>     could be due to a third-party service that your organization or
>     the recipient's organization is using to process or filter email
>     messages.
>  3. *If you can't fix the problem, contact the responsible party's
>     email admin.* This could be the recipient's email admin, your
>     smart host service admin, or someone similar. Provide them with
>     the error code and error message from this non-delivery report
>     (NDR) to help them troubleshoot the issue.
>
> Unfortunately, Office 365 support is unlikely to be able to help with
> these kinds of externally reported errors.
>
>
>
> *[25.152.92.27] gave this error:
> Remote server returned an error -> 554 Message Not Accepted by filter. *
>
>
> ---------------------------------------------------------------------
> To unsubscribe, send e-mail to wclistserve@winserver.com with
> UNSUBSCRIBE WINServer in the message body on a line by itself.
> To contact the list admin, e-mail ListAdmin@winserver.com
> ---------------------------------------------------------------------
>

-- 
Hector, Engineering & Technical Support
Santronics Software, Inc.
http://www.santronics.com (sales)
http://www.winserver.com (support)
http://www.winserver.com/AupInfo (Online AUP Help)
Office: 305-248-3204

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